YoozMarket Wallet: Top-ups, Orders and Refunds Explained
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Every YoozMarket order is paid from one wallet balance in US dollars. This guide walks through the Wallet page: what each line in your transactions means, what the top-up statuses tell you and what happens when your balance is a little short for an order.
One balance for every service
You top up once and pay for Telegram, Instagram, game and virtual number orders from the same balance. The Wallet page on your dashboard shows your available balance at the top, the “Add funds” form and, below it, the full list of transactions.
Prices on the order pages are in dollars too, so what you see before you confirm is exactly what leaves your balance.
The five kinds of entries
Each line in “Transactions” has a type, so you can always tell why your balance changed:
- Top-up: money you added, for example with a crypto payment.
- Order: the cost of an order you placed, deducted from the balance.
- Refund: money returned to your wallet for an order that couldn't be placed or completed.
- Added by support: a balance change made by the YoozMarket support team, not by a payment or an order.
- Deducted by support: an amount the support team took off the balance. If you don't recognise an entry like this, ask about it in a ticket.
Top-up statuses
Under “Recent top-ups” every payment you started shows one of four statuses. “Awaiting payment” means the payment page is open or the payment is still being confirmed. “Paid” means the amount has been added to your wallet. “Expired” means the payment window closed before a payment arrived — no money was taken, and you can simply start a new top-up. “Failed” means the payment didn't go through.
Crypto top-ups are processed by EasyWay. Your wallet is credited automatically as soon as the payment is confirmed on the blockchain, which usually takes a few minutes, so you can leave the page while you wait.
When your balance is short for an order
If an order costs more than you have, the wallet opens with “Top up to finish your order”. The missing amount is already filled in for you. Once the payment is confirmed, the “Back to my order” button takes you straight back to the order you were placing.
Where refunds show up
If an order can't be placed or completed, the money for it returns to your wallet automatically and appears as a Refund entry. You don't have to ask for it. The refunded balance can be used for your next order right away.
Common questions
- Did I lose money if a top-up says Expired? No. Expired means no payment arrived in time, so nothing was taken.
- Where do I see what an order cost? The Order entry in “Transactions” shows the amount, and the order itself is under “Orders” with its live status.
- Can I see older transactions? Yes. The list is split into pages; use Previous and Next to move through it.
- Something in my wallet looks wrong — what do I do? Open a support ticket from your dashboard and mention the entry and its date.